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Technical Assistance Portal

Create and track your support requests simply and efficiently. Real-time monitoring for your complete peace of mind.

Leave your piece at one of our stores or send it by courier. You will receive the quote before any work is carried out and may follow each stage of the repair from your account.

Create Repair Request Check Repair
Certified watchmakers A quote before any work is carried out Original parts, with a warranty on the work carried out

Certificates for excellence in performance.

From replacing a watch strap to repairing a damaged mechanism, our team of master watchmakers ensures your timepiece functions with precision. Generations of customers have entrusted their watches to our after-sales care because we have more accredited watchmakers than any other retailer and represent accredited agents for prestigious Swiss watch brands, including ROLEX, TUDOR, Cartier, Hermès, Jaeger-LeCoultre, Montblanc, TAG Heuer, and ZENITH.

We provide assistance to brands

Our Services

Experience, dedication, and professionalism Marcolino, with a respectable history and unwavering passion for the art of watchmaking, provides unparalleled technical assistance. Our team of specialists, with years of experience and continuous training, is dedicated to maintaining the precision and beauty of your watches. We use advanced techniques and authentic parts to ensure that each watch is treated with the utmost care and professionalism. Trust us with your timepiece.

Customized services

More than just technical assistance, we offer creative and exclusive solutions to ensure that each piece is unique.

Watch Service and Maintenance

We ensure watchmaking maintenance and assistance in full compliance with the guidelines of the major Swiss manufacturers. Entrust your watch to our team of accredited technicians. Demand nothing less than excellence.

Jewelry Design and Customization

We design and customize any piece of jewelery tailored to your dreams and expectations. If you want to mark a moment with a unique and unrepeatable object, talk to us.

Jewelery Cleaning and Maintenance

We have a team specialized in cleaning and preserving jewelry, which uses suitable products for each raw material and the techniques used by the old master jewelers.

Common Questions

The average term after accepting a quote is 30 days.
12 months for a quartz watch and 24 months for a mechanical watch.
You will receive a notification via SMS and a detailed report via Email.
1 week carried out internally, carried out externally 2-4 weeks.
On a simple watch, 16-24 months, on a choreographer or multifunction watch between 12-16 months.

Entrust your piece to us

Tell us what you require and our team will contact you. No work begins without your prior approval of the quote.

Check Repair

Information Request

Free delivery in store or on orders over €49.
Mainland Portugal
Payments in installments up to 12x
No interest or charges, 0% APR
14-day return period
Free returns
Create Repair Request Check Repair

Summary

01 Personal Details

02 Watch Data

03 Issue

Start
01
02
03

Welcome to Marcolino's repair service

O seu relógio será analisado pelos nossos relojoeiros certificados, e receberá um orçamento por email

1. Fill out this quick form

2. Drop off your watch with us.

Step 01

What is your watch?

For security reasons, please provide the reference found on the back of the watch

We advise you to upload or send a copy of the warranty with your watch (Max: 8 MB)

Step 02

What is the problem?

Step 03

Prepare watch delivery

Leave your watch with us.

Este passo será da sua responsabilidade. Poderá optar por se deslocar pessoalmente ao nosso atelier, escolher outro método de entrega (ex: CTT) ou agendar uma recolha em casa (Portugal Continental ou Espanha).

Marcolino - Santa Catarina Store

Rua de Santa Catarina, 84
4000-441 Porto
Portugal

Monday: 10am to 1pm and 2pm to 7pm
Tuesday: 10am to 1pm and 2pm to 7pm
Wednesday: 10am to 1pm and 2pm to 7pm
Thrusday: 10am to 1pm and 2pm to 7pm
Friday: 10am to 1pm and 2pm to 7pm
Saturday: 10am to 1pm
Sunday: Closed

Marcolino - Passos Manuel Store

Rua de Passos Manuel, 130/140
4000-382 Porto
Portugal

Monday: 10am to 1pm and 2pm to 7pm
Tuesday: 10am to 1pm and 2pm to 7pm
Wednesday: 10am to 1pm and 2pm to 7pm
Thrusday: 10am to 1pm and 2pm to 7pm
Friday: 10am to 1pm and 2pm to 7pm
Saturday: 10am to 1pm
Sunday: Closed

Este formulário serve para agendar uma recolha em Portugal Continental ou Espanha (Península). Se não for o seu caso, por favor contacte-nos diretamente para [email protected].

Custo: Este serviço tem um custo de € 10,00, incluindo seguro de transporte.
Oferta: Para reparações superiores a € 500, este valor será oferecido.
Caso o orçamento seja recusado, o cliente será informado e o valor de envio será adicionado ao valor da recusa.
As fotografias são obrigatórias por motivos de seguro de transporte. Por favor, anexe imagens nítidas da frente e do verso da peça.
Pickup Details
Name:
Pickup Address:
City:
Postal Code:
País:
Mobile:
Email:
Pickup Date:
Schedule:

Pickup Request Submitted

Your collection request has been successfully registered.

A recolha ao domicílio será confirmada pela nossa equipa, que entrará em contacto consigo brevemente. Não é necessário imprimir nenhuma etiqueta.

Collection is handled by GLS and you do not need to print any label. Pack the item, preferably in its original box, and wait at the address given during the agreed time slot.

Código de recolha GLS:

Repair no. 

Repair created successfully. You will receive an email with your repair details.